SilverReplyA SilverOps product
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Three channels. One stream.

SilverReply is the AI sales and front-desk system that answers every message on WhatsApp, your website chat and Telegram from your company's own knowledge.

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Example messages

  • WhatsApp14:47

    We need 12 of the 180x80 meeting tables. In stock?

    Answered 14:47

  • Website chat09:12

    Can we visit your showroom?

    Answered 09:12

  • Telegram13:05

    Can you make custom pieces for 40 hotel rooms?

    Answered 13:05

Image: beads of mercury standing for messages from WhatsApp, website chat and Telegram merge into one stream as the page scrolls, and finally settle into a still pool.

Messages don't vanish. They scatter.

The WhatsApp thread knows nothing of the website chat; the longer a reply takes, the colder the question gets; nobody sees the whole picture. SilverReply does the same job on every channel: it answers the question, understands the need, moves the customer to an appointment or a quote, and hands the conversation to your team with its full context when a person should take over.

Three channels, example messages

Stream

  1. WhatsApp14:47

    We need 12 of the 180x80 meeting tables. In stock?

    Answered

  2. Website chat09:12

    Can we visit your showroom?

    Answered

  3. Telegram13:05

    Can you make custom pieces for 40 hotel rooms?

    Answered

What happens inside the stream?

  1. Answers.

    On WhatsApp, on your website chat, on Telegram; at midnight or over lunch. Every message is answered; none is left without an owner.

    14:47WhatsApp, answered

  2. Knows.

    Your products, services, stock information, policies and common questions. Every answer starts from what your company already knows.

    14:47Knowledge: product catalogue, stock

  3. Understands.

    What is being asked, how urgent it is and how close it is to a sale. It qualifies the customer on that basis.

    14:48Qualified: 12 units, Izmir

  4. Takes it forward.

    It carries the conversation to the next step: an appointment or a quote.

    14:48Next step: quote, tomorrow 09:00

  5. Hands over.

    When a person should take over, the conversation reaches your team with its full context. Nobody has to ask the customer to start again.

    TelegramHotel project, handed to the team

  6. Records.

    Every conversation is written to the panel and the CRM. The whole picture stays in one place.

    Panel3 conversations recorded

Example stream

  1. Panel3 conversations recorded
  2. TelegramHotel project, handed to the team
  3. 14:48Next step: quote, tomorrow 09:00
  4. 14:48Qualified: 12 units, Izmir
  5. 14:47Knowledge: product catalogue, stock
  6. 14:47WhatsApp, answered

Three messages are waiting. Pick one.

Example

Example scenario: a mid-size office furniture manufacturer. The company, messages, times and figures are examples.

Incoming

Stream
View

WhatsApp 14:47

Customer

Hello, we need 12 of the 180x80 meeting tables. Are they in stock, and how long is delivery?

SilverReply

Hello. We have 8 of this model in stock; the other 4 take about 3 weeks to make. Would you like all 12 delivered together, or the 8 in stock sent ahead?

Source: Product catalogue, Stock list

Customer

All together, please. Delivery to Izmir, invoice to the company.

SilverReply

Understood. Our sales team will email your quote tomorrow at 09:00. Could you share your registered company name and email address?

Source: Sales policy

Show the example recordHide the example record
Channel
WhatsApp
Time
14:47
Topic
Meeting table 180x80
Quantity
12
Delivery
Izmir, single shipment
Next step
Quote, tomorrow 09:00
Status
Qualified

System log

  1. 14:47:02 channel: WhatsApp
  2. 14:47:03 knowledge: product catalogue, stock
  3. 14:48:10 need: 12 units, single delivery, Izmir
  4. 14:48:11 qualified: corporate purchase
  5. 14:48:12 next step: quote, tomorrow 09:00
  6. 14:48:12 logged: panel and CRM

Panel, today: 1 conversation

  • 14:47WhatsAppMeeting tableQualified

Not a canned-reply chatbot. Never a bulk-messaging tool.

  • It doesn't give canned replies.

    It answers from what your company knows.

  • It doesn't send bulk messages.

    It answers the people who write to you.

  • It doesn't drop the thread.

    When needed, it hands the conversation to your team with its full context.

Source: product catalogue, stock list. Example.

Example: the answer is taken from the meeting table 180x80 card in the product catalogue and stock list; 8 are in stock, the other 4 take about 3 weeks to make.

The conversation doesn't end here.

Same knowledge base. Same panel. Same team. SilverOps installs and runs all of them.

Our team connects your channels. You see what the conversations turn into.

  • We listen.

    On the discovery call, you tell us where your messages come from and what customers ask.

  • We gather.

    Products, services, stock information, policies and FAQ, in one knowledge base.

  • We connect.

    Your channels into one stream, and the stream to the panel and the CRM.

  • We test.

    Before launch, with real questions.

  • We run it.

    After launch, too.

No packages, no trial, no do-it-yourself setup. Pricing is discussed after the discovery call.

How it works, in detail

Answered before you ask.

Is this the same as WhatsApp's own AI feature?

No. SilverReply is a separate system that the SilverOps team installs and runs: it works from your company's own knowledge base and answers the same way on WhatsApp, on your website chat and on Telegram.

What does it cost?

Pricing is set after the discovery call, based on what you need. On that call we go through your channels, the messages you receive and where your knowledge lives.

What if the customer wants to talk to a person?

The conversation goes to your team with its full context, so they can pick it up where it left off without asking the customer to start over.

More questions

The next message is yours.

Let's look at your channels and the messages you receive. By the end of the call you will know how SilverReply would work in your company.

Book a discovery call

Email or phone: either one is enough.

Where do your messages come in?

Prefer WhatsApp to a form? +90 542 552 51 62