A SilverOps productThe questions change. The stream stays.
Three examples: different sectors, the same way of working. SilverReply answers the question, understands the need, moves the customer to the next step, hands over when needed and records every conversation.
An AI sales assistant for e-commerce
Stock, shipping and returns questions arrive at night too.
Incoming questionsExample
Is the double duvet cover set in stock?
How many working days until orders are dispatched?
Can I return it if I don't like it?
- What SilverReply does
- It answers stock, shipping and returns questions from your product catalogue, stock information and policies. It asks for what is missing, such as size, colour or quantity, and identifies the exact product the customer wants.
- Where it hands over
- Custom orders and bulk enquiries, questions the knowledge base doesn't cover, and customers who want a person go to your team.
- What lands in the record
- Channel, product, type of question (stock, shipping, returns), next step and status.
Website chat 16:20Example
Example scenario: an online shop selling home textiles. The messages and figures are examples.
Show the example conversation
Hello, is the cotton sateen duvet cover set in grey, double size, in stock?
Hello. The grey double set is in stock. Orders are dispatched within 2 working days.
Source: Product catalogue, Stock list, Shipping policy
Can I return it if I don't like it?
Yes. You can open a return request within 14 days of delivery for items in unopened packaging.
Source: Returns policy
Example record
- Channel
- Website chat
- Time
- 16:20
- Topic
- Duvet cover set, double, grey
- Question
- Stock, shipping, returns
- Status
- Answered
An AI assistant for estate agents and housing developments
Every question could be the start of a show-flat visit.
Incoming questionsExample
When will the three-bedroom flats be completed?
Is there a covered car park?
Can we see the show flat at the weekend?
- What SilverReply does
- It answers questions about flat types, completion dates, the development's features and payment options from your project information. It qualifies the buyer by asking about the number of rooms, the purpose (to live in or to invest) and the budget range, and sets up a visit to the sales office or the show flat.
- Where it hands over
- Price negotiation, requests for a special payment plan, and buyers who want a person go to your sales team.
- What lands in the record
- Channel, flat type of interest, purpose, budget range, viewing appointment and status.
WhatsApp 11:05Example
Example scenario: a housing development still on sale. The project, dates and times are examples.
Show the example conversation
Hello, when will the three-bedroom flats in the development be completed?
Hello. Completion of the three-bedroom flats is planned for autumn 2027. Are you looking to live in the flat or to invest?
Source: Project information
To live in. Can we see the show flat at the weekend?
Of course. We can show you the flat on Saturday at 11:00 or 14:00. Which would you prefer?
Source: Show flat visiting hours
Saturday at 11:00.
Your visit is booked for Saturday at 11:00. Our sales team will meet you at the show flat.
Example record
- Channel
- Time
- 11:05
- Topic
- Three-bedroom flat
- Purpose
- To live in
- Booking
- Saturday 11:00, show flat
- Status
- Booked
An AI assistant for manufacturing and B2B sales
A dealer asking for a quote does not wait until morning for a reply.
Incoming questionsExample
What is your minimum order quantity?
Could you tell us your dealership terms?
What is the lead time on this model?
- What SilverReply does
- It answers questions on product dimensions, minimum orders and lead times from your catalogue and sales policy. It qualifies the request by asking for the quantity, the delivery site and the company, and moves the conversation to the quote stage.
- Where it hands over
- Custom and project-based requests, price negotiation and dealership applications go to your team.
- What lands in the record
- Company, product, quantity, delivery site, next step and status.
Telegram 17:40Example
Example scenario: an office furniture manufacturer and one of its dealers. The messages and figures are examples.
Show the example conversation
Hello, this is your dealer in Ankara. We'd like a quote for 60 of the black office chairs.
Hello. The minimum order for this model is 20 units, with a lead time of about 2 weeks. Will delivery be to your shop in Ankara?
Source: Product catalogue, Sales policy
Yes, to the shop.
Understood. Our sales team will email your quote tomorrow at 09:00.
Source: Sales policy
Example record
- Channel
- Telegram
- Time
- 17:40
- Company
- Dealer, Ankara
- Topic
- Office chair, black
- Quantity
- 60
- Delivery
- Ankara, shop
- Next step
- Quote, tomorrow 09:00
- Status
- Qualified