The question comes in. The answer comes from the knowledge base.

A canned-reply chatbot answers from prewritten scripts. SilverReply understands what is being asked and answers from your company's own knowledge: your products, services, stock information, policies and FAQ. It qualifies the customer and moves the conversation to an appointment or a quote. When the knowledge base has no answer, it doesn't guess; it hands the conversation to your team with its full context.

SilverReply is a separate system that the SilverOps team installs and runs, and it doesn't stop at WhatsApp: it works the same way, from the same knowledge, on your website chat and on Telegram. It answers from your own knowledge base, qualifies the customer, moves them to an appointment or a quote, hands over to your team when needed and records every conversation from all three channels in the same panel and the CRM.

No. SilverReply answers the customers who write to you; it does not send bulk messages.

WhatsApp, your website chat and Telegram. Whichever channel the customer writes on, the conversation lands in the same stream, is answered from the same knowledge and is recorded in the same panel. For phone calls, the same intelligence runs in SilverCall.

When needed; for example, a question outside the knowledge base, a special request or a customer who wants to speak to a person. Which case goes to whom is set with you on the discovery call.

No. The conversation is handed over with its full context: the handover note says what was asked, what the customer was told and what the next step is, and the whole conversation comes with it. Your team does not need to ask the customer the same questions again.

Every conversation is written to the panel and the CRM: channel, time, topic, need, next step, status and the full conversation. The record from all three channels sits in one place.

Personal data is processed under the SilverOps KVKK privacy notice; the full text is at silverops.co/kvkk. We go through storage location and retention in detail on the discovery call.

The SilverOps team. After the discovery call we gather your knowledge into the knowledge base, connect your channels into one stream and the stream to the panel and the CRM, and test the system with real questions before launch. After launch, our team keeps running it.

It depends on how many channels are connected and how ready your knowledge is; we settle it on the discovery call.

There is no public price list, no package and no trial. Because our team installs and runs SilverReply for each company, pricing is set after the discovery call, once your needs are clear.

The four products share the same knowledge base, the same panel and the same team. SilverReply answers the conversation. When a conversation on WhatsApp or website chat turns into a sale, SilverCheckout carries it to an order and a payment link. When the customer calls, SilverCall answers with the same knowledge. SilverGrow feeds the sales funnel. SilverOps installs and runs all four.

SilverOps was founded by software engineer Emre Dikmen. His personal site: emreds.dev.